FAQS
Effortless clarity for every journey.
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How do I make a booking?
Submit an enquiry through the website or contact us via WhatsApp.
Once received, we source the best fare available and secure your reservation.
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How long do quotes take?
Standard enquiries are handled within 24–48 hours.
Urgent requests are processed sooner and may include an urgency fee.
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Do you guarantee savings?
Yes.
Through our private network, we consistently secure reduced fares across Business, Premium Economy, and selected Economy routes.
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Do I need to pay before my booking is issued?
Yes.
All bookings require full payment upfront before tickets can be issued.
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What payment methods do you accept?
• Bank Transfer
• Secure Online Payment
• PayPal Business (buyer-protected, surcharge may apply)
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Are concierge fees refundable?
No.
Once payment is made and your booking is confirmed, concierge fees become non-refundable.
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Can I make changes after booking?
Date changes cannot be made once a ticket has been issued.
Please double-check all details before confirming.
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Do I receive a full ticket or just the booking reference?
You receive your official booking reference, which provides full access to your reservation.
Fare breakdowns are not issued — maintaining discretion and simplicity.
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Do you arrange hotels, dining and experiences too?
Yes.
We curate flights, villas, hotels, dining, transfers and experiences, tailored to your preferences.
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Do you handle last-minute travel?
Yes.
Travel within 24 hours is available and may include an urgency fee.
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Do I need a valid passport when booking?
Yes.
Passenger names must match passport details exactly.
Travellers are responsible for ensuring documents are valid at the time of travel.
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What happens after I pay?
You’ll receive:
• Your booking reference
• Confirmation of all passenger details
• Relevant travel information
Delivered with precision, care and discretion.
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Do you work with new clients?
Yes.
Every journey starts with a single request.